Zendesk
Cloud-native customer service platform
Overview
Zendesk is a cloud-native customer service platform providing omnichannel support with email, chat, phone, and social media integration. It offers strong knowledge management, reporting, and AI-powered features. Designed for organizations of all sizes seeking modern customer support.
Key Features
Key Strengths
Perfect For
SMBs to Enterprise, Customer service teams, Organizations seeking omnichannel support, Companies prioritizing ease of use
Available Features - depending on plan
Communication Channels
Service Management
Compliance & Security
Automation & Workflow
Project Management
Other Features
Unavailable Features
Automation & Workflow
Project Management
Pricing & Suitability
Find out if this solution fits your budget
Starting price
Free Trial
Free tier available (basic ticketing)
Best For
SMB to Enterprise (5-5000+)
Setup Complexity
EasyWhy Choose This?
Customer Reviews
Based on G2 reviews
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