#22 Ranked Solution

3.8 (G2)

Zammad

Open-source omnichannel ticketing system

Yes - open source freeCommunity/Plus/ProfessionalSMB to Enterprise (5-10000+)

Overview

Zammad is an open-source omnichannel ticketing system offering email, chat, phone, and web ticketing. Designed for organizations comfortable with technical administration and customization. Offers self-hosted or cloud options with strong community support and extensive customization capabilities.

Key Features

Open Source Ticketing

Omnichannel (email

chat

phone

web)

Knowledge Base

Automation

Mobile app

Integration capabilities

Customization via plugins

Multi-language support

Reporting

Key Strengths

Open source

Highly customizable

No licensing costs

Community-driven

Flexible deployment

Omnichannel

Perfect For

Organizations with technical teams, Companies seeking open-source solutions, Businesses wanting maximum customization, Cost-conscious enterprises

Available Features - depending on plan

Communication Channels

Communication Channels - Chat

Support Portal

Service Management

Incident Management

Release Management

Project Management

Kanban Board

Other Features

Time Tracking

Unavailable Features

Project Management

Gantt Planning

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Community/Plus/Professional

From £0-10 (self-hosted)per agent/month

Starting price

Free Trial

Yes - open source free

Best For

SMB to Enterprise (5-10000+)

Setup Complexity

Moderate - technical knowledge

Why Choose This?

Proven with SMB to Enterprise (5-10000+) companies

Moderate - technical knowledge setup

Support & training included

Customer Reviews

3.8

3.8/5 (G2)

Based on G2 reviews

Good

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