#21 Ranked Solution
3.9 (G2/Capterra)

TeamSupport

Cloud-based customer support platform with focus on collaboration

30-day free trialBasic/Pro/EnterpriseSMB to Mid-market (10-500)
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Overview

TeamSupport is a cloud-based customer support and helpdesk solution emphasizing team collaboration and customer success. It provides omnichannel support with email, phone, chat, and social media integration. The platform focuses on simplicity while maintaining robust ticketing and knowledge management capabilities.

Key Features

Omnichannel Support
Ticketing
Knowledge Base
Chat
Phone integration
Reporting
Mobile app
Customer portal
Team collaboration
Integration capabilities

Key Strengths

Cloud-based
Collaborative
Easy to use
Good value
Omnichannel
Strong customer focus

Perfect For

SMBs, Customer support teams, Organizations prioritizing collaboration, Companies seeking simplicity

Available Features - depending on plan

Communication Channels

Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Slack
Support Portal
Multiple Portal Languages

Service Management

Incident Management
Release Management

Compliance & Security

SOC 2 Compliance
Custom SSL Certificate
Domain Restriction

Project Management

Task Management
Bug Tracking

Other Features

Occasional Agents
Time Tracking
Data Center Location

Unavailable Features

Project Management

Roadmap Planning

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Basic/Pro/Enterprise
From £15-45per agent/month

Starting price

Free Trial

30-day free trial

Best For

SMB to Mid-market (10-500)

Setup Complexity

Easy

Why Choose This?

Proven with SMB to Mid-market (10-500) companies
Easy setup
Support & training included

Customer Reviews

3.9
3.9/5 (G2/Capterra)

Based on G2/Capterra reviews

Good

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