#10 Ranked Solution
4.1 (G2/Capterra)
SysAid
Cloud-based ITSM and helpdesk for SMBs
14-day free trialEssentials/Professional/PlusSMB to Mid-market (10-500)
Overview
SysAid is a cloud-based IT service management and helpdesk solution designed for SMBs and mid-market companies. It offers comprehensive ITSM capabilities with strong automation, AI-powered ticketing, and easy deployment. The platform emphasizes user-friendly interface and mobile support.
Key Features
Incident Management
Problem Management
Knowledge Management
Service Catalog
Automation
Mobile app
Reporting
AI-powered features
Contract Management
Asset Tracking
Integration capabilities
Key Strengths
Affordable pricing
Easy deployment
Strong mobile support
Good automation
User-friendly
Quick implementation
Perfect For
SMBs, Budget-conscious organizations, Teams wanting mobile-first approach, Companies seeking good automation
Available Features - depending on plan
Communication Channels
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Slack
Support Portal
Service Management
Incident Management
SLA Management
Problem Management
Change Management
Release Management
Workload Management
Asset Management
IT Inventory Management
Asset Lifecycle Management
Compliance & Security
GDPR Compliance
SOC 2 Compliance
Single Sign-On
Domain Restriction
Automation & Workflow
Workflow Automator
Canned Responses
Business Rules
Project Management
Task Management
Connector App Tasks
Roadmap Planning
Other Features
Knowledge Management
Occasional Agents
CSAT Surveys
Auto-discovery
Service Health Monitoring
Data Center Location
Unavailable Features
Project Management
Project Templates & Clones
Pricing & Suitability
Find out if this solution fits your budget
From £6-12per agent/month
Starting price
Free Trial
14-day free trial
Best For
SMB to Mid-market (10-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (10-500) companies
Easy setup
Support & training included
Customer Reviews
4.1
4.1/5 (G2/Capterra)
Based on G2/Capterra reviews
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