#1 Ranked Solution

4.4 (G2 (360+ reviews))

ServiceNow

Enterprise AI-powered service management platform for IT, HR and business workflows

Developer instance (free unlimited)Enterprise/CustomEnterprise (500+ employees)

Overview

ServiceNow is a comprehensive AI-powered enterprise service management platform that delivers digital workflows across IT, HR, customer service, and business operations. With advanced automation, GenAI capabilities via Now Assist, and robust ITIL-certified ITSM modules including incident, problem, change, and release management, ServiceNow enables enterprise-scale transformation. The platform offers extensive customization, integration capabilities, and supports hybrid/multi-cloud environments.

Key Features

Incident Management

Problem Management

Change Management

Release Management

Service Catalog

CMDB

Knowledge Management

Virtual Agent (Now Assist)

AI/ML automation

Workflow automation

Performance Analytics

Major Incident Management

Enterprise Service Management (ESM)

Integration Hub

Multi-cloud support

Key Strengths

Enterprise-scale capabilities

Extensive customization

Strong automation/AI

Comprehensive ITIL support

Robust integrations

Multi-cloud support

Enterprise Service Management

Proven enterprise platform

Perfect For

Large enterprises (5000+ employees), Complex multi-department workflows, Organizations needing extensive customization, Companies with dedicated ServiceNow teams, Businesses requiring enterprise-wide service management, Organizations with significant IT budgets

Available Features - depending on plan

Communication Channels

Communication Channels - Phone

Communication Channels - Chat

Communication Channels - Widget

ServiceBot on Microsoft Teams

ServiceBot on Slack

Support Portal

Multiple Portal Languages

Portal Customization

24/5 Chat Support

Service Management

Incident Management

SLA Management

Service Catalog

Problem Management

Change Management

Release Management

Workload Management

Major Incident Management

Asset Management

IT Inventory Management

Asset Lifecycle Management

Asset Relationship Mapping

Purchase Order Management

Software Asset Management

QR and Asset Barcode Scanner

Contract Management

Compliance & Security

Single Sign-On

Domain Restriction

Custom Domain Mapping

Access Controls

IP Range Restriction

Audit Logs

Automation & Workflow

Productivity Enhancers

Workflow Automator

Canned Responses

Scheduler

Orchestration Apps and Reports

Orchestration Transactions

Business Rules

Custom Task Workflows

Project Management

Task Management

Connector App Tasks

Agile Mode

Waterfall Mode

Project Templates & Clones

Gantt Planning

Roadmap Planning

Kanban Board

Bug Tracking

Test Case Management

Reporting on Project tasks

Sprint Insights

Custom Task Types

Custom Task Statuses

Custom Task Fields

Private Projects

Additional Project Management Licenses

Other Features

Knowledge Management

Occasional Agents

CSAT Surveys

MSP Mode

Sandbox

Auto-discovery

On-Call Management

Alert Management

Service Health Monitoring

Status Page

Enterprise Service Management (ESM)

Workspaces

Employee Offboarding (OOTB)

Self-serve Employee Document Generation

Journeys

E-signature

Analytics Starter

Analytics Pro

Pricing & Suitability

Find out if this solution fits your budget

Enterprise/Custom

From Custom (£50-100+)per agent/month

Starting price

Free Trial

Developer instance (free unlimited)

Best For

Enterprise (500+ employees)

Setup Complexity

Complex - requires expertise

Why Choose This?

Proven with Enterprise (500+ employees) companies

Complex - requires expertise setup

Support & training included

Customer Reviews

4.4

4.4/5 (G2 (360+ reviews))

Based on G2 (360+ reviews) reviews

Very Good

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