#24 Ranked Solution

3.6 (G2)

Request Tracker

Enterprise-grade open-source ticketing system

Yes - open source freeCommunity/ProfessionalSMB to Enterprise (5-10000+)

Overview

Request Tracker (RT) is an open-source enterprise ticketing system providing comprehensive issue tracking, incident management, and workflow automation. Designed for organizations comfortable with technical administration and strong customization needs. Offers both self-hosted and managed cloud options.

Key Features

Open Source Ticketing

Issue Tracking

Incident Management

Workflow automation

Custom fields

Reports

API-driven

Multi-language support

Customization capabilities

Integration options

Key Strengths

Enterprise-grade

Highly customizable

Open source

No licensing costs

Strong API

Flexible deployment

Perfect For

Organizations with technical teams, Enterprises seeking open-source solutions, Companies needing issue tracking, Businesses wanting maximum flexibility

Available Features - depending on plan

Communication Channels

Support Portal

Service Management

Incident Management

Release Management

Project Management

Kanban Board

Unavailable Features

Project Management

Gantt Planning

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Community/Professional

From £0-8 (self-hosted)per agent/month

Starting price

Free Trial

Yes - open source free

Best For

SMB to Enterprise (5-10000+)

Setup Complexity

Complex - technical knowledge

Why Choose This?

Proven with SMB to Enterprise (5-10000+) companies

Complex - technical knowledge setup

Support & training included

Customer Reviews

3.6

3.6/5 (G2)

Based on G2 reviews

Good

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