#23 Ranked Solution
3.5 (G2)
OSTicket
Open-source helpdesk ticketing system
Yes - open source freeCommunitySMB (5-500)
Overview
OSTicket is a free, open-source customer support ticketing system. Designed for organizations comfortable with self-hosting and technical administration. Offers extensive customization through themes and plugins with strong community support. Ideal for budget-conscious SMBs with technical resources.
Key Features
Open Source Ticketing
Multi-channel (email
web
phone)
Knowledge Base
Custom fields
Reports
Mobile support
Integration capabilities
Multi-language support
Customization via plugins
Key Strengths
Free
Open source
Customizable
No vendor lock-in
Community support
Self-hosted control
Perfect For
Budget-conscious SMBs, Organizations with technical resources, Companies seeking open-source solutions, Cost-sensitive IT departments
Available Features - depending on plan
Communication Channels
Support Portal
Service Management
Incident Management
Release Management
Project Management
Kanban Board
Unavailable Features
Project Management
Gantt Planning
Other Features
Integrated Game Mechanics
Pricing & Suitability
Find out if this solution fits your budget
From £0 (self-hosted)per agent/month
Starting price
Free Trial
Yes - open source free
Best For
SMB (5-500)
Setup Complexity
Complex - technical knowledgeWhy Choose This?
Proven with SMB (5-500) companies
Complex - technical knowledge setup
Support & training included
Customer Reviews
3.5
3.5/5 (G2)
Based on G2 reviews
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