#26 Ranked Solution
3.8 (G2)

Microsoft System Center Service Manager

On-premises enterprise ITSM integrated with Microsoft ecosystem

Free trial (180 days)Enterprise licensingEnterprise (1000+)
Microsoft System Center Service Manager logo

Overview

Microsoft System Center Service Manager (SCSM) is an enterprise-grade on-premises ITSM solution deeply integrated with the Microsoft ecosystem. It provides comprehensive ITSM capabilities with strong customization through Windows Workflow Foundation. Ideal for large enterprises heavily invested in Microsoft technologies.

Key Features

ITSM Modules
Change Management
Problem Management
Release Management
Service Catalog
Knowledge Management
Custom workflows
Microsoft integration
Reporting
Multi-environment support

Key Strengths

Microsoft ecosystem integration
Enterprise-grade
Deep customization
Strong security
Windows-native
Mature platform

Perfect For

Large enterprises using Microsoft stack, Organizations wanting on-premises ITSM, Companies with significant Microsoft investments

Available Features - depending on plan

Communication Channels

ServiceBot on Microsoft Teams
Support Portal
Multiple Portal Languages

Service Management

Incident Management
SLA Management
Service Catalog
Problem Management
Change Management
Release Management
Workload Management

Compliance & Security

GDPR Compliance
SOC 2 Compliance
Custom SSL Certificate
Single Sign-On
Domain Restriction
Custom Domain Mapping
Audit Logs

Automation & Workflow

Round Robin Ticket Assignment
Scheduler
Business Rules

Project Management

Task Management

Other Features

Knowledge Management
Occasional Agents
CSAT Surveys
Time Tracking
Team Dashboard
Custom Mailbox
Smart Delay Prediction

Unavailable Features

Project Management

Bug Tracking

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Enterprise licensing
From £150-300per agent/month

Starting price

Free Trial

Free trial (180 days)

Best For

Enterprise (1000+)

Setup Complexity

Complex

Why Choose This?

Proven with Enterprise (1000+) companies
Complex setup
Support & training included

Customer Reviews

3.8
3.8/5 (G2)

Based on G2 reviews

Good

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