#8 Ranked Solution

4.2 (G2/Capterra)

ManageEngine ServiceDesk Plus

Cloud-native ITSM solution for SMBs with strong value

30-day free trialStandard/Professional/EnterpriseSMB to Mid-market (10-500)

Overview

ManageEngine ServiceDesk Plus is a cloud-native IT service management solution designed for SMBs and mid-market companies. It offers comprehensive ITSM capabilities including incident, problem, and change management with strong automation features. The platform emphasizes ease of deployment and good value for money with flexible pricing options.

Key Features

Incident Management

Problem Management

Change Management

Knowledge Management

Asset Management

Contract Management

Service Catalog

Automation

Reporting

Mobile app

Multi-language support

Key Strengths

Affordable pricing

Easy deployment

Strong automation

Good mobile app

Comprehensive ITSM

Multi-language support

Perfect For

SMBs, Budget-conscious organizations, Teams wanting easy deployment, Companies seeking good ROI

Available Features - depending on plan

Communication Channels

Communication Channels - Chat

Communication Channels - Widget

ServiceBot on Microsoft Teams

ServiceBot on Slack

Support Portal

Service Management

Incident Management

SLA Management

Problem Management

Asset Management

IT Inventory Management

Asset Lifecycle Management

Asset Relationship Mapping

Purchase Order Management

Software Asset Management

Contract Management

Compliance & Security

GDPR Compliance

SOC 2 Compliance

Single Sign-On

Domain Restriction

Automation & Workflow

Scheduler

Orchestration Apps and Reports

Business Rules

Project Management

Task Management

Connector App Tasks

Roadmap Planning

Other Features

Knowledge Management

CSAT Surveys

Auto-discovery

On-Call Management

Service Health Monitoring

Status Page

Enterprise Service Management (ESM)

E-signature

Analytics Starter

Analytics Pro

Unavailable Features

Project Management

Project Templates & Clones

Pricing & Suitability

Find out if this solution fits your budget

Standard/Professional/Enterprise

From £8-15per agent/month

Starting price

Free Trial

30-day free trial

Best For

SMB to Mid-market (10-500)

Setup Complexity

Easy

Why Choose This?

Proven with SMB to Mid-market (10-500) companies

Easy setup

Support & training included

Customer Reviews

4.2

4.2/5 (G2/Capterra)

Based on G2/Capterra reviews

Very Good

Get Expert Help

Free consultation • No commitment • Expert advice

Ready to Transform Your Service Desk?

Get personalized recommendations and expert guidance for ManageEngine ServiceDesk Plus and other solutions.