#18 Ranked Solution
3.9 (G2/Capterra)
LiveAgent
Cloud-based helpdesk with strong live chat capabilities
14-day free trialStarter/Professional/Business/EnterpriseSMB to Mid-market (5-500)
Overview
LiveAgent is a cloud-based helpdesk and live chat solution emphasizing omnichannel support. It integrates chat, email, phone, and social media support with knowledge base and ticketing functionality. The platform focuses on user-friendly interface and good value for money.
Key Features
Live Chat
Email Support
Phone Integration
Ticketing
Knowledge Base
Reports
Automation
Mobile app
Team collaboration
Chatbots
Social media integration
Key Strengths
Affordable
Easy to use
Omnichannel
Live chat focus
Good support
Cloud-based
Perfect For
SMBs, Customer support teams, Companies wanting live chat, Organizations seeking omnichannel support
Available Features - depending on plan
Communication Channels
Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Slack
Support Portal
Multiple Portal Languages
Service Management
Incident Management
Release Management
Compliance & Security
SOC 2 Compliance
Custom SSL Certificate
Domain Restriction
Project Management
Task Management
Bug Tracking
Other Features
Occasional Agents
Time Tracking
Data Center Location
Unavailable Features
Project Management
Roadmap Planning
Other Features
Integrated Game Mechanics
Pricing & Suitability
Find out if this solution fits your budget
From £10-30per agent/month
Starting price
Free Trial
14-day free trial
Best For
SMB to Mid-market (5-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (5-500) companies
Easy setup
Support & training included
Customer Reviews
3.9
3.9/5 (G2/Capterra)
Based on G2/Capterra reviews
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