Kayako
Cloud-native helpdesk and customer service platform
Overview
Kayako is a cloud-native helpdesk and customer service platform designed for SMBs and mid-market companies. It provides omnichannel support capabilities with email, chat, social media, and phone integration. The platform emphasizes ease of use and modern interface with AI-powered features for support automation.
Key Features
Key Strengths
Perfect For
SMBs, Customer service teams, Organizations needing omnichannel support, Companies prioritizing ease of use
Available Features - depending on plan
Communication Channels
Service Management
Compliance & Security
Project Management
Other Features
Unavailable Features
Project Management
Other Features
Pricing & Suitability
Find out if this solution fits your budget
Starting price
Free Trial
Free tier available (basic helpdesk)
Best For
SMB to Mid-market (5-500)
Setup Complexity
EasyWhy Choose This?
Customer Reviews
Based on G2/Capterra reviews
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