#6 Ranked Solution

4.1 (G2)

Ivanti Service Manager

Enterprise IT service management with flexible deployment options

Free trial availableEnterpriseEnterprise (500+ employees)

Overview

Ivanti Service Manager delivers enterprise-grade ITSM with flexible deployment (cloud, on-premises, or hybrid). It provides comprehensive IT service delivery, advanced automation capabilities, and integration with Ivanti's broader IT management suite. The platform supports complex multi-tenant environments and offers strong customization options for large organizations.

Key Features

ITSM Modules

Change Management

Release Management

Problem Management

Knowledge Management

Asset Management

Financial Management

Reporting

Automation

Integration capabilities

Multi-cloud support

Advanced workflows

Key Strengths

Enterprise-grade

Flexible deployment

Strong customization

Comprehensive features

Mature platform

Good integration

Perfect For

Large enterprises, Organizations with complex IT environments, Companies needing on-premises options, Enterprises with multi-tenant requirements

Available Features - depending on plan

Communication Channels

Communication Channels - Phone

Communication Channels - Chat

Communication Channels - Widget

ServiceBot on Microsoft Teams

ServiceBot on Slack

Support Portal

Multiple Portal Languages

Portal Customization

24/7 Email Support

Service Management

Incident Management

SLA Management

Service Catalog

Problem Management

Change Management

Release Management

Workload Management

Major Incident Management

Asset Management

IT Inventory Management

Asset Lifecycle Management

Asset Relationship Mapping

Purchase Order Management

Software Asset Management

Contract Management

Compliance & Security

GDPR Compliance

SOC 2 Compliance

Custom SSL Certificate

Single Sign-On

Domain Restriction

Custom Domain Mapping

Access Controls

IP Range Restriction

Audit Logs

Automation & Workflow

Productivity Enhancers

Workflow Automator

Canned Responses

Round Robin Ticket Assignment

Scheduler

Orchestration Apps and Reports

Orchestration Transactions

Business Rules

Custom Task Workflows

Project Management

Task Management

Agile Mode

Waterfall Mode

Project Templates & Clones

Gantt Planning

Roadmap Planning

Test Case Management

Reporting on Project tasks

Sprint Insights

Custom Task Types

Custom Task Statuses

Custom Task Fields

Other Features

Knowledge Management

Occasional Agents

CSAT Surveys

MSP Mode

Sandbox

Auto-discovery

On-Call Management

Cloud Management

Alert Management

Service Health Monitoring

Status Page

Enterprise Service Management (ESM)

Workspaces

Employee Offboarding (OOTB)

Self-serve Employee Document Generation

E-signature

Analytics Starter

Analytics Pro

Integrated Game Mechanics

Time Tracking

Team Dashboard

Priority Matrix

Agent Collision Detection

Custom Objects

Custom Mailbox

Multiple Business Hours

Knowledge Base

Community forums

Hybrid Mode

@mentions

Unavailable Features

Other Features

Pricing & Suitability

Find out if this solution fits your budget

Enterprise

From £80-150per agent/month

Starting price

Free Trial

Free trial available

Best For

Enterprise (500+ employees)

Setup Complexity

Complex

Why Choose This?

Proven with Enterprise (500+ employees) companies

Complex setup

Support & training included

Customer Reviews

4.1

4.1/5 (G2)

Based on G2 reviews

Very Good

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