#60 Ranked Solution
4.1 (G2)
Intercom
Conversational customer service platform with messaging focus
14-day free trialStarter/Standard/ProSMB to Mid-market (5-500)
Overview
Intercom is a cloud-native customer communication platform emphasizing real-time conversations with customers. It provides live chat, messaging, automated messages, and help center capabilities. Designed for SMBs and mid-market seeking modern customer communication.
Key Features
Live Chat
Messaging
Automated Messages
Help Center
Chatbots
AI features
Reporting
Mobile app
Integration capabilities
Multi-language
Team collaboration
Key Strengths
Conversational focus
Live chat
Modern interface
Easy to use
Good AI
Strong integrations
Perfect For
SMBs, Customer-focused organizations, Companies prioritizing real-time communication, Teams seeking modern UX
Available Features - depending on plan
Communication Channels
Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Slack
Support Portal
Service Management
Release Management
Compliance & Security
GDPR Compliance
Custom SSL Certificate
Single Sign-On
Automation & Workflow
Orchestration Transactions
Project Management
Task Management
Roadmap Planning
Other Features
Custom Objects
Data Center Location
Unavailable Features
Automation & Workflow
Canned Responses
Project Management
Project Templates & Clones
Pricing & Suitability
Find out if this solution fits your budget
From £39-99per agent/month
Starting price
Free Trial
14-day free trial
Best For
SMB to Mid-market (5-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (5-500) companies
Easy setup
Support & training included
Customer Reviews
4.1
4.1/5 (G2)
Based on G2 reviews
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