#61 Ranked Solution
4 (G2/Capterra)
Help Scout
Cloud-based helpdesk focused on simplicity and team collaboration
15-day free trialStandard/Plus/ProSMB to Mid-market (5-500)
Overview
Help Scout is a cloud-based helpdesk platform emphasizing simplicity and team collaboration. It provides email-based ticketing, knowledge base, and live chat capabilities. Designed for SMBs and mid-market seeking straightforward customer support without complexity.
Key Features
Helpdesk/Ticketing
Email-based
Live Chat
Knowledge Base
Reporting
Mobile app
Integration capabilities
Team collaboration
User-friendly
Customization
Key Strengths
Simple and clean
Easy to use
Team-focused
Good value
Customer-centric
Straightforward
Perfect For
SMBs, Customer support teams, Organizations prioritizing simplicity, Teams seeking focused features
Available Features - depending on plan
Communication Channels
Communication Channels - Chat
Support Portal
Service Management
Release Management
Compliance & Security
Custom SSL Certificate
Single Sign-On
Automation & Workflow
Orchestration Transactions
Project Management
Task Management
Gantt Planning
Other Features
Custom Objects
Data Center Location
Unavailable Features
Automation & Workflow
Canned Responses
Other Features
Hybrid Mode
Pricing & Suitability
Find out if this solution fits your budget
From £20-50per agent/month
Starting price
Free Trial
15-day free trial
Best For
SMB to Mid-market (5-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (5-500) companies
Easy setup
Support & training included
Customer Reviews
4
4/5 (G2/Capterra)
Based on G2/Capterra reviews
Get Expert Help
Free consultation • No commitment • Expert advice
Ready to Transform Your Service Desk?
Get personalized recommendations and expert guidance for Help Scout and other solutions.