#20 Ranked Solution
4 (G2/Capterra)
HappyFox
Cloud helpdesk focused on user experience and ROI
14-day free trialStarter/Growth/ScaleSMB to Mid-market (10-500)
Overview
HappyFox is a cloud-based helpdesk solution designed for SMBs and mid-market companies with emphasis on user experience and quick ROI. It provides omnichannel support with ticketing, knowledge base, and automation capabilities. The platform focuses on ease of use and excellent customer service.
Key Features
Omnichannel Ticketing
Knowledge Base
Automation
Mobile app
Reporting
Team collaboration
Chatbots
Integration capabilities
Customer portal
Multi-language support
Key Strengths
User-friendly
Good ROI
Cloud-based
Omnichannel
Affordable
Responsive support
Perfect For
SMBs, Customer support teams, Organizations prioritizing ease of use, Companies seeking good customer service
Available Features - depending on plan
Communication Channels
Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Slack
Support Portal
Multiple Portal Languages
Service Management
Incident Management
Release Management
Compliance & Security
SOC 2 Compliance
Custom SSL Certificate
Domain Restriction
Project Management
Task Management
Bug Tracking
Other Features
Occasional Agents
Time Tracking
Data Center Location
Unavailable Features
Project Management
Roadmap Planning
Other Features
Integrated Game Mechanics
Pricing & Suitability
Find out if this solution fits your budget
From £18-60per agent/month
Starting price
Free Trial
14-day free trial
Best For
SMB to Mid-market (10-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (10-500) companies
Easy setup
Support & training included
Customer Reviews
4
4/5 (G2/Capterra)
Based on G2/Capterra reviews
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