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#5 Ranked Solution
4.6 (G2/GetApp)

HaloITSM

UK-based all-in-one ITSM solution with transparent pricing

30-day free trialSingle tier - all features includedSMB to Enterprise (10-1000+)
HaloITSM logo

Overview

HaloITSM is a UK-based comprehensive ITSM platform offering all features in a single pricing tier without hidden costs or feature restrictions. It provides ITIL-aligned workflows, asset management, change management, and MSP capabilities with transparent pricing starting at £45-65 per user. HaloITSM focuses on ease of deployment, intuitive interface, and excellent value for money, particularly for UK organizations.

Key Features

Incident Management
Problem Management
Change Management
Release Management
Service Catalog
Asset Management
Knowledge Base
SLA Management
Contract Management
Project Management
Customer Management
Supplier Management
MSP Mode
Multi-tenancy
Self-Service Portal
Mobile App
Workflow Automation

Key Strengths

UK-based with local support
Transparent pricing
All features included
No hidden costs
Easy to use
Good value for money
Quick implementation
Strong MSP capabilities
Excellent customer service

Perfect For

UK organizations needing local support, SMBs to mid-market companies, MSPs and service providers, Organizations wanting transparent pricing, Companies needing all features without tiers, Businesses seeking value for money, Teams wanting quick implementation

Available Features - depending on plan

Communication Channels

Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Microsoft Teams
ServiceBot on Slack
Support Portal
Multiple Portal Languages
Portal Customization
24/7 Email Support
24/5 Chat Support

Service Management

Incident Management
SLA Management
Service Catalog
Problem Management
Change Management
Release Management
Workload Management
Major Incident Management

Asset Management

IT Inventory Management
Asset Lifecycle Management
Asset Relationship Mapping
Purchase Order Management
Software Asset Management
QR and Asset Barcode Scanner
Contract Management

Compliance & Security

SOC 2 Compliance
Custom SSL Certificate
Single Sign-On
Domain Restriction
Custom Domain Mapping
Access Controls
IP Range Restriction
Audit Logs

Automation & Workflow

Productivity Enhancers
Workflow Automator
Canned Responses
Round Robin Ticket Assignment
Scheduler
Business Rules
Custom Task Workflows

Project Management

Task Management
Connector App Tasks
Agile Mode
Waterfall Mode
Project Templates & Clones
Gantt Planning
Roadmap Planning
Kanban Board
Bug Tracking
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Private Projects
Additional Project Management Licenses

Other Features

Knowledge Management
Occasional Agents
CSAT Surveys
MSP Mode
Sandbox
Auto-discovery
On-Call Management
Alert Management
Service Health Monitoring
Status Page
Enterprise Service Management (ESM)
Employee Offboarding (OOTB)
Analytics Starter
Analytics Pro
Tags
Time Tracking
Team Dashboard
Priority Matrix
Agent Collision Detection
Custom Objects
Custom Mailbox
Multiple Business Hours
Knowledge Base
Community forums
Hybrid Mode
@mentions

Unavailable Features

Other Features

Integrated Game Mechanics
Smart Delay Prediction

Pricing & Suitability

Find out if this solution fits your budget

Single tier - all features included
From £45-65per agent/month

Starting price

Free Trial

30-day free trial

Best For

SMB to Enterprise (10-1000+)

Setup Complexity

Easy - intuitive setup

Why Choose This?

Proven with SMB to Enterprise (10-1000+) companies
Easy - intuitive setup setup
Support & training included

Customer Reviews

4.6
4.6/5 (G2/GetApp)

Based on G2/GetApp reviews

Excellent

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