Freshdesk
Cloud-native customer service platform with omnichannel support
Overview
Freshdesk is Freshworks' cloud-native customer service platform providing omnichannel support with email, chat, phone, and social media integration. It offers strong automation via Freddy AI, knowledge management, and customer portal capabilities. Designed for SMBs and mid-market seeking modern customer support.
Key Features
Key Strengths
Perfect For
SMBs, Customer support teams, Organizations seeking omnichannel, Companies prioritizing ease of use
Available Features - depending on plan
Communication Channels
Service Management
Compliance & Security
Automation & Workflow
Project Management
Other Features
Unavailable Features
Automation & Workflow
Project Management
Pricing & Suitability
Find out if this solution fits your budget
Starting price
Free Trial
21-day free trial
Best For
SMB to Mid-market (5-500)
Setup Complexity
EasyWhy Choose This?
Customer Reviews
Based on G2/Capterra reviews
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