#65 Ranked Solution

3.9 (G2)

Crisp

Unified messaging platform for customer engagement

Yes - free forever plan availableFree/Starter/ProfessionalSMB to Mid-market (2-500)

Overview

Crisp is a unified messaging platform combining live chat, ticketing, and team collaboration. It emphasizes simplicity and transparency with free-forever offering. Designed for SMBs and startups seeking affordable customer engagement tools.

Key Features

Live Chat

Ticketing

Messaging

Knowledge Base

Chatbots

Reporting

Mobile app

Integration capabilities

Team collaboration

Customization

Key Strengths

Free tier available

Unified platform

Easy to use

Affordable

Transparent pricing

Good support

Perfect For

SMBs, Startups, Budget-conscious teams, Organizations seeking affordability

Available Features - depending on plan

Communication Channels

Communication Channels - Chat

Service Management

Release Management

Project Management

Task Management

Gantt Planning

Unavailable Features

Automation & Workflow

Canned Responses

Other Features

Hybrid Mode

Pricing & Suitability

Find out if this solution fits your budget

Free/Starter/Professional

From £0-100per agent/month

Starting price

Free Trial

Yes - free forever plan available

Best For

SMB to Mid-market (2-500)

Setup Complexity

Easy

Why Choose This?

Proven with SMB to Mid-market (2-500) companies

Easy setup

Support & training included

Customer Reviews

3.9

3.9/5 (G2)

Based on G2 reviews

Good

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