#7 Ranked Solution

3.9 (G2)

Cherwell Service Management

Mid-market ITSM platform with modern user experience

Free trial availableStandard/PremiumMid-market to Enterprise (50-2000)

Overview

Cherwell Service Management is a mid-market focused ITSM platform from Ivanti that offers modern UX, mobile support, and flexible deployment. It provides core ITSM capabilities with strong configuration flexibility and integration options. The platform emphasizes ease of use while maintaining enterprise-grade functionality.

Key Features

Core ITSM

Incident Management

Problem Management

Change Management

Knowledge Management

Service Catalog

Asset Management

Mobile support

Self-service portal

Reporting

Key Strengths

Modern UX

Mobile-first approach

Good flexibility

Mid-market focused

Easier implementation than enterprise

Perfect For

Mid-market companies, Organizations wanting modern interface, Teams prioritizing mobile support, Companies seeking balance between features and usability

Available Features - depending on plan

Communication Channels

Communication Channels - Phone

Communication Channels - Chat

Communication Channels - Widget

ServiceBot on Slack

Support Portal

Multiple Portal Languages

Service Management

Incident Management

SLA Management

Service Catalog

Problem Management

Change Management

Release Management

Workload Management

Asset Management

IT Inventory Management

Asset Lifecycle Management

Asset Relationship Mapping

Purchase Order Management

Software Asset Management

Contract Management

Compliance & Security

SOC 2 Compliance

Custom SSL Certificate

Single Sign-On

Domain Restriction

Custom Domain Mapping

Automation & Workflow

Workflow Automator

Round Robin Ticket Assignment

Scheduler

Business Rules

Project Management

Task Management

Reporting on Project tasks

Other Features

Knowledge Management

Occasional Agents

CSAT Surveys

MSP Mode

On-Call Management

Service Health Monitoring

Enterprise Service Management (ESM)

Analytics Starter

Analytics Pro

Time Tracking

Team Dashboard

Agent Collision Detection

Custom Mailbox

Knowledge Base

Unavailable Features

Project Management

Test Case Management

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Standard/Premium

From £50-100per agent/month

Starting price

Free Trial

Free trial available

Best For

Mid-market to Enterprise (50-2000)

Setup Complexity

Moderate

Why Choose This?

Proven with Mid-market to Enterprise (50-2000) companies

Moderate setup

Support & training included

Customer Reviews

3.9

3.9/5 (G2)

Based on G2 reviews

Good

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