#32 Ranked Solution
4 (G2)

Autotask PSA

PSA platform for IT service providers and MSPs

30-day free trialEssential/Standard/Professional/BusinessMid-market to Enterprise (50-2000)
Autotask PSA logo

Overview

Autotask PSA (now Datto PSA) is a comprehensive Professional Services Automation platform designed for IT service providers and MSPs. It combines project management, time tracking, billing, and resource planning with integrated ticketing. The platform is built for managing the full lifecycle of IT service delivery.

Key Features

PSA Functionality
Project Management
Time Tracking
Billing
Resource Planning
Ticketing
CRM integration
Reporting
Automation
Mobile app
Multi-tenant
Datto integration

Key Strengths

Comprehensive PSA
Good MSP focus
Strong integrations
Mature platform
Scalable
Business-oriented

Perfect For

MSPs, IT service providers, Mid-market to Enterprise organizations, Managed IT service businesses

Available Features - depending on plan

Communication Channels

Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Microsoft Teams
ServiceBot on Slack

Service Management

SLA Management
Workload Management

Asset Management

IT Inventory Management
Asset Lifecycle Management

Project Management

Task Management
Kanban Board

Other Features

Knowledge Management
Occasional Agents
Auto-discovery

Unavailable Features

Project Management

Gantt Planning

Other Features

Integrated Game Mechanics

Pricing & Suitability

Find out if this solution fits your budget

Essential/Standard/Professional/Business
From £12-40per agent/month

Starting price

Free Trial

30-day free trial

Best For

Mid-market to Enterprise (50-2000)

Setup Complexity

Moderate

Why Choose This?

Proven with Mid-market to Enterprise (50-2000) companies
Moderate setup
Support & training included

Customer Reviews

4
4/5 (G2)

Based on G2 reviews

Very Good

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