#25 Ranked Solution
4 (G2/Capterra)
Atera
Cloud-based IT management platform for SMBs
30-day free trialEssential/Professional/BusinessSMB to Mid-market (10-500)
Overview
Atera is a cloud-based IT management platform combining remote monitoring, patch management, helpdesk, and PSA capabilities. Designed for MSPs and SMBs seeking an all-in-one solution. The platform emphasizes ease of deployment with strong automation features and good value for money.
Key Features
Remote Monitoring
Patch Management
Helpdesk/Ticketing
PSA features
Automation
Mobile app
Reporting
Integration capabilities
Knowledge base
Multi-tenant
Key Strengths
Cloud-native
All-in-one solution
Easy deployment
Good value
Strong automation
MSP-focused
Perfect For
SMBs, MSPs, Organizations wanting integrated solutions, Teams seeking simplicity
Available Features - depending on plan
Communication Channels
Communication Channels - Phone
Communication Channels - Chat
Communication Channels - Widget
ServiceBot on Microsoft Teams
ServiceBot on Slack
Support Portal
Service Management
Incident Management
Release Management
Workload Management
Compliance & Security
GDPR Compliance
SOC 2 Compliance
Single Sign-On
Domain Restriction
Automation & Workflow
Business Rules
Project Management
Task Management
Connector App Tasks
Kanban Board
Other Features
Occasional Agents
Data Center Location
Unavailable Features
Project Management
Gantt Planning
Other Features
Tags
Pricing & Suitability
Find out if this solution fits your budget
From £15-35per agent/month
Starting price
Free Trial
30-day free trial
Best For
SMB to Mid-market (10-500)
Setup Complexity
EasyWhy Choose This?
Proven with SMB to Mid-market (10-500) companies
Easy setup
Support & training included
Customer Reviews
4
4/5 (G2/Capterra)
Based on G2/Capterra reviews
Get Expert Help
Free consultation • No commitment • Expert advice
Ready to Transform Your Service Desk?
Get personalized recommendations and expert guidance for Atera and other solutions.